Return Policy

At Radio Solutions, customer satisfaction is our priority. We stand behind the quality of the products we sell and aim to make the return process fair, transparent, and hassle-free.

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery

  • Products must be unused, uninstalled, and in original condition

  • Items must be returned in their original packaging, including accessories, manuals, and documentation

  • Proof of purchase (invoice or order confirmation) is required

Any product that shows signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

The following items are non-returnable unless they are defective or damaged on arrival:

  • Software licenses and activated subscriptions

  • Special order or customized products

  • Programming, installation, or configuration services

  • Clearance or discounted items marked “Final Sale”

Defective or Damaged Products

If you receive a product that is defective, faulty, or damaged during shipping, please notify us within 48 hours of delivery.

We may request:

  • Photos or videos of the issue

  • Serial numbers and packaging details

Once verified, we will offer a replacement, repair, or refund, depending on product availability and manufacturer policy.

Return Authorization (RMA)

Before returning any item, you must obtain a Return Merchandise Authorization (RMA) from Radio Solutions.

Returns sent without prior authorization may be refused.

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error or a defective product

  • We recommend using a trackable and insured shipping method

  • Radio Solutions is not responsible for items lost or damaged during return transit

Refunds

  • Approved refunds will be processed after inspection of the returned item

  • Refunds are issued to the original payment method

  • Processing time is typically 5–10 business days after return approval

  • Shipping, handling, and service fees are non-refundable

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or alternative product may be offered.

Manufacturer Warranty

Many Motorola radios and accessories are covered by a manufacturer warranty. Warranty claims for defects that occur after the return period may be handled directly under Motorola’s warranty terms, with our assistance if needed.

Contact Us

For return requests, RMA authorization, or questions about this policy, please contact Radio Solutions customer support  sales@radiossolution.com
 (915) 222-0270 with your order details.

Radio Solutions reserves the right to update or modify this Return Policy at any time without prior notice.